DisparaChat FAQ
Learn about the Copilot, AI agents, customer service channels and plans.
Frequently Asked Questions
Straight answers about the Copilot, official WhatsApp and how the platform works.
The Copilot is your project-building and customer service intelligence assistant: it structures your agents' instructions, designs the logic paths in the Flow Builder (start, message, follow-up, closing), connects integrations and runs conversation analysis (sentiment, identifying customer questions and bottleneck reports for your team). Important: the Copilot does not talk directly to your end customers — the front-line 24/7 service is handled by your AI agents, approved by you.
You don't need to write code or start from a blank screen. You simply describe, in plain language, how your company serves customers. The Copilot designs the flow and the agents. You open the visual editor to read and adjust the messages if you wish, test in the live simulator and press the "Activate" button to put your AI agents into production on WhatsApp.
DisparaChat runs directly on the Official WhatsApp Cloud API (Meta Business Partner). Unlike platforms that rely on unofficial emulation (pirated Web/QR connections), our infrastructure is 100% approved by Meta, eliminating blocks caused by unauthorized connections. To keep your number protected and healthy, you must follow Meta's Business and Commerce Policies (such as only messaging contacts who have given consent/opted in and avoiding spam practices).
You can work with Claude, ChatGPT, DeepSeek, Hermes Agent and Z.ai's Zcode. These environments help you build and analyze projects using the tools available in the integration. Zcode can connect to DisparaChat via MCP to look up information and use your workspace tools, according to the permissions you configure.
In the Conversation Hub, your team follows conversations live. If a human agent wants to step in, they just click the "Pause AI" button at the top of the conversation. The AI is paused instantly so the human agent can reply with full control.
Yes. When a customer sends a voice message, the system transcribes it, understands the intent and can reply by text or with audio in a natural human voice (using ElevenLabs and OpenAI voice technology).
No lock-in. You choose the plan that best fits your business (Basic at $20/mo or PRO at $59/mo), get access immediately and can cancel anytime directly from the dashboard in 1 click, with no cancellation fees.
We support the Official WhatsApp Business Cloud API and QR Code, Instagram Direct (messages, comments and stories), a floating Webchat for websites, Telegram and Email. Note: the Basic Plan ($20) is focused exclusively on the Official WhatsApp Cloud API. Multichannel (omnichannel) features are available on higher-tier plans.
The Projects & Analysis Copilot is included starting with the PRO Plan ($59/mo) and in the Agency Plan, with no extra fees. On the Basic Plan ($20), the platform provides official WhatsApp Cloud automation without the Copilot.
The Basic Plan includes 3 members with permission levels (admin, supervisor and agent). The PRO Plan includes 5 members. The Agency Plan supports unlimited teams and multiple workspaces.
Yes. On paid plans, you can send bulk campaigns using official Meta-approved templates, ensuring high deliverability and compliance.
Yes! We have native integrations with n8n, the open MCP protocol (Supabase, Baserow, Notion), Google Calendar for scheduling, and HTTP webhooks.
The Agency Plan lets you resell the platform under your own brand, logo and domain (e.g. app.yourcompany.com), with 50 workspaces included. Your agency sets the resale packages and prices.
Yes. All data travels with SSL/TLS encryption and is stored with full per-company isolation (Row Level Security), in compliance with Brazil's LGPD.
No lock-in. You can cancel your subscription directly from the dashboard at any time in 1 click, with no cancellation fees.
You get real-time support via chat inside the platform, video tutorials and complete documentation to guide your operation.
You are responsible for providing and maintaining the accounts, subscriptions or credentials required by your chosen provider, for any fees it charges and for complying with its terms of use. The Copilot included in your DisparaChat plan does not include third-party subscriptions or credits. Check compatibility: not every subscription allows API access or use in integrations. See the details in the Terms of Use.
When you connect WhatsApp Business through COEX (Coexistence), you can import up to 6 months of message history from one-on-one conversations — the last 180 days before the connection — as long as the user authorizes history sharing during the connection.
Importing this history depends entirely on the data made available and sent by Meta. DisparaChat can only import the content it actually receives; we cannot guarantee full recovery of the 6 months, nor recover messages or files that Meta does not provide.
According to Meta, media files from the history are only made available for media messages sent in the 14 days before the connection. The import window does not represent how long conversations are stored in DisparaChat.
Meta's official documentation: COEX and message history sync.
Still have questions?
Our team and Meta's official infrastructure are ready to help you scale your customer service on WhatsApp.
