Terms of Service

1. Eligibility Requirements

To use DisparaChat, users must:

• Be 18 years or older
• Be legally capable of entering into contracts
• Provide accurate information
• Maintain account security

2. Service Description

DisparaChat is a SaaS platform that offers:

• Conversation automation and intelligent workflows
• Integration with WhatsApp Business and Telegram (for use in automations)
• Integrated CRM tools
• Chatbots powered by cutting-edge artificial intelligence

3. Responsible Use Obligations

Users must:

• Use the platform only for legitimate business purposes
• Comply with LGPD and GDPR regulations
• Not send spam or malicious content
• Respect the privacy rights of recipients

4. AI Providers

The platform integrates the following AI providers:

• OpenAI
• Claude AI (Anthropic)
• Google Gemini
• DeepSeek
• Grok
• OpenRouter
• Mistral
• ElevenLabs

Copilot use and provider accounts

To use Copilot with external AI providers, users are responsible for maintaining valid accounts, subscriptions or credentials compatible with the chosen integration, as required by the provider. Users must pay costs charged directly by those providers, protect their credentials, and comply with applicable terms of use and access limits. Copilot being included in a DisparaChat plan does not include third-party subscriptions or credits. Not every subscription permits API access or integrations; users should check the conditions of their chosen service.

5. Pricing Model

Trial Period:

3 days of free trial for all users

Plans and Subscriptions:

DisparaChat offers different plan levels (PRO, Business, Agencies) with specific features and limits. Updated pricing, included features, and payment options are detailed on our Official Pricing Section.

Attention: Plans, pricing, and features may be changed at any time without prior notice, as the platform evolves. Continued use after such changes constitutes acceptance of the new terms and conditions.

Refund and Cancellation Policy:

DisparaChat offers a 3-day free trial at no cost so users can evaluate all platform features before the first charge.

Refund period: Users may request a refund within 7 days after subscribing by contacting support. The free trial lasts 3 days and is separate from the refund period. Users can cancel renewal at any time through the dashboard.

6. Third-Party Costs

Users are responsible for:

• WhatsApp API charges
• AI API keys (OpenAI, Claude, etc.)
• Other integrated service costs

7. Data Access, Export, and Deletion

Access and Portability (Self-Service):

DisparaChat provides automated tools in the user dashboard for fulfilling data access and portability obligations. Users can, at any time:

• Export Contacts: Download complete lead list in CSV format.
• Export Conversations: Download message history (subject to tool availability).

Using these tools is the official method for requesting data copies.

How to Delete Your Account:

You can delete your account and all associated data in two ways:

Via Platform:

• Access your profile on the DisparaChat platform
• Go to "Account Settings"
• Click on "Delete All Data"
• Confirm the deletion

Via Email:

Send a request to [email protected] with the subject "Data Deletion Request".

Deadlines:

• Data removal is guaranteed within 24 hours after account deletion
• Backup data will be removed within 30 days
• You will receive an email confirmation when the deletion is complete

Important: Deletion is irreversible and will remove all data, including conversation history, contacts, and settings.

Retention and Automatic Cleanup Policy:

To ensure performance and privacy:

• Private Conversations: Stored for 15 days, permanently deleted after this period.
• Removed Channels: DisparaChat does not guarantee recovery of history from channels disconnected or removed by the user.

8. Terms Modification

Changes take effect immediately upon publication, without guarantee of prior notice.

9. Limitation of Liability

The service is provided "as is" and "as available", without warranties of any kind, express or implied.

In no event shall DisparaChat, its directors, employees, partners, or suppliers be liable for any indirect, incidental, special, consequential, or punitive damages, including, without limitation:

• Loss of profits, revenue, data, use, goodwill, or other intangible losses
• Errors, inaccuracies, or "hallucinations" generated by Artificial Intelligence models
• Costs of acquiring substitute goods or services
• Business interruption or system failures
• Unauthorized access to or use of your servers and/or any personal information stored therein

DisparaChat's total liability, whether in contract, warranty, tort (including negligence), or any other theory, shall not exceed the amount paid by the user to DisparaChat in the 3 (three) months preceding the event giving rise to the claim.

10. Intellectual Property

All rights to the platform, code, design, and brand are the property of DisparaChat. Users retain ownership of their data and content.

11. WhatsApp Business API and Meta Channels Integration

DisparaChat uses the official WhatsApp Business API provided by Meta to offer messaging automation services.

Message history on COEX connections

Meta Policy Compliance:

By using DisparaChat, you agree to:

• Comply with Meta Platform's Terms of Service
• Respect WhatsApp Business API Usage Policies
• Not send spam or unsolicited messages
• Obtain appropriate consent from recipients
• Respect commercial messaging guidelines

User Responsibility:

Users are responsible for costs associated with the WhatsApp Business API and must maintain their own account in compliance with Meta's policies. DisparaChat is not responsible for blocks or suspensions caused by violations of WhatsApp policies.

Automatic Disconnection Due to Meta Restrictions:

Attention: if Meta blocks, restricts, bans, or downgrades the quality rating of a connected number or account for violating the WhatsApp Business Usage Policies, the Commerce Policies, or the Meta Platform Terms, the corresponding connection will be automatically disconnected from the platform, without prior notice.

Channels covered:

• WhatsApp Business API (official via COEX)
• WhatsApp via QR Code
• Instagram
• Facebook Messenger

The disconnection results solely from the status reported by Meta — DisparaChat merely reflects that determination and can neither anticipate nor reverse it. Once the situation is resolved with Meta, the user may reconnect the same channel or link a different account or number in its place, directly through the platform and at no additional cost. Scheduled broadcasts, queued messages, and automations tied to the channel are interrupted at the moment of disconnection.

Blocks and Bans:

Attention: A WhatsApp number being blocked or banned by Meta due to spam, unsolicited messages, or violations of commerce policies does not extend the refund period. Users may request a refund within 7 days after subscribing. Responsibility for ethical use and compliance with Meta’s rules lies exclusively with the user.

12. Data Use Prohibitions

In compliance with Meta's policies and data protection regulations:

DisparaChat DOES NOT:

• Sell data: We do not sell, rent, or trade user or contact data
• Surveillance: We do not use data for surveillance of users or third parties
• Eligibility analysis: We do not use data to determine credit, insurance, or employment eligibility
• Discrimination: We do not create discriminatory or invasive profiles

Users MUST NOT:

• Use the platform for illegal or fraudulent purposes
• Send malicious content, spam, or phishing
• Violate third-party privacy rights
• Resell or sublicense platform access without authorization
• Attempt to circumvent security measures or access unauthorized systems

13. Security and Incident Response

Security Measures:

DisparaChat implements:

• Data encryption (TLS/SSL and AES-256)
• Multi-factor authentication and access controls
• Continuous security monitoring
• Automatic daily backups
• Periodic security audits

Incident Reporting:

To report security incidents or violations:

• Email: [email protected]
• Subject: "URGENT - Security Incident"
• Response Time: Up to 24 business hours

Users affected by data breaches will be notified within 72 hours as required by LGPD and GDPR.

15. Data Controller (LGPD/GDPR)

16. Indemnification

You agree to defend, indemnify, and hold harmless DisparaChat and its affiliates from and against any claims, damages, obligations, losses, liabilities, costs, or debts and expenses (including, but not limited to, attorney's fees) arising from: (i) your use of and access to the Service; (ii) your violation of any term of these Terms; (iii) your violation of any third-party right, including, without limitation, any copyright, property, or privacy right.

17. Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws of Portugal, without regard to conflict of law provisions.

The courts of Santo Tirso (Porto District Court) are elected as the exclusive forum, with express waiver of any other, however privileged, to resolve any doubts or disputes arising from these Terms.

18. Contact